Privacy policy

Last updated: June 3, 2026

This Privacy Policy describes how MooshUSA LLC, doing business as "Moosh" (the "Site," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mooshusa.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, wholesale buyer, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, to provide, improve, and develop the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can reasonably be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

•Contact details, including your name, address, phone number, and email address. 

•Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. 

•Account information, including your username, password, security questions, and other information used for account security purposes. 

•Customer support and wholesale inquiry information, including the information you choose to include in communications with us, for example when sending a message through the Services, applying for a wholesale account, or contacting customer support. 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, tags, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

•Companies that support our Site and Services, such as Shopify. 

•Our payment processors, who collect payment information such as bank account or payment card information and billing address in order to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to perform our contract with you. 

•Marketing, advertising, and analytics partners. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

•Providing products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, and facilitate returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use, in which case Shopify will process your information as set forth in its privacy policy. 

•Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. 

•Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. 

•Communicating with you and service improvement. We use your personal information to provide you with customer support, respond to your inquiries, and improve our Services. This is in our legitimate interest to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. 

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, including to remember your actions and preferences, to run analytics and better understand user interaction with the Services, and, where permitted, to tailor advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

Our website recognizes the Global Privacy Control (GPC) signal. If you visit our website with the GPC opt-out preference signal enabled, depending on where you are located, we will treat this as a request to opt out of activity that may be considered a "sale" or "sharing" of personal information, or other uses that may be considered targeted advertising, for the device and browser you used to visit our website. If we are able to associate the device sending the signal with an account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not currently respond to other "Do Not Track" signals.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

•With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. 

•With business and marketing partners to provide services and to advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. 

•When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations. 

•With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business. 

•In connection with a business transaction such as a merger, financing, acquisition, or bankruptcy, and to comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

We have, in the past 12 months, disclosed the following categories of personal information to third parties for the purposes set out above: identifiers such as basic contact details and certain order and account information; personal information categories listed in applicable customer records statutes such as basic contact details and certain order and account information; commercial information such as order information, shopping information, and customer support information; internet or other similar network activity, such as Usage Data; and geolocation data such as locations determined by an IP address or other technical measures. We disclosed these categories to vendors and third parties who perform services on our behalf, to business and marketing partners, and to our affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Sale or Sharing of Personal Information for Targeted Advertising

We have "sold" or "shared," as those terms are defined under certain U.S. state privacy laws, the following categories of personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities: identifiers such as name, email address, and phone number; commercial information such as records of products or services purchased; and Usage Data. We disclosed these categories to business and marketing partners.

Depending on where you live, you may have the right to opt out of this activity. Please see the section "Your Rights" below and our Your Privacy Choices page for instructions on how to opt out.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

•Right to access or know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. 

•Right to delete. You may have a right to request that we delete personal information we maintain about you. 

•Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you. 

•Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. 

•Right to opt out of sale or sharing or targeted advertising. You may have a right to opt out of the "sale" or "sharing" of your personal information or its processing for targeted advertising. See our Your Privacy Choices page. 

•Right to limit the use of sensitive personal information.You may have a right to limit the use or disclosure of your sensitive personal information in certain circumstances. 

•Restriction of processing. You may have the right to ask us to stop or restrict our processing of personal information. 

•Withdrawal of consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent. 

•Right against discrimination. You have the right not to be discriminated against for exercising any of these rights. 

•Right to appeal. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. 

•Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made. 

These rights may be available to residents of states with comprehensive privacy laws, including but not limited to California (under the California Consumer Privacy Act as amended by the California Privacy Rights Act), Virginia, Colorado, Connecticut, Utah, Texas (under the Texas Data Privacy and Security Act), Oregon, Montana, and other states as their laws take effect. The specific rights available to you, and the exceptions that apply, depend on the law of your state of residence.

How to Exercise Your Rights

You may exercise the rights described above where indicated on our Site, through our Your Privacy Choices page, or by contacting us using the contact details provided below. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not by itself imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@mooshusa.com, or write to us at:

MooshUSA LLC

8176 FM 2478, Building 1 Suite D, McKinney, TX 75071

info@mooshusa.com