FAQ

Questions, answered.

Product, ingredients, orders, shipping, returns, and wholesale.

Product

About the filling

What is Moosh Dubai Chocolate Filling made of?

Our Dubai Chocolate Filling is a blend of velvety pistachio cream and crispy toasted kataifi — the same flavor and texture behind the viral Dubai chocolate. It is made with real pistachios, smooth and spreadable, with crunchy kataifi shreds throughout. The full ingredient list and nutrition information are on every jar label.

What allergens are in your products?

Our Dubai Chocolate Filling contains pistachios and other tree nuts, wheat, milk, sesame, and soy. It is made in a facility that handles these allergens and may contain traces of other allergens. Always read the label before consuming, and do not consume the product if you are allergic or sensitive to any listed or potentially present ingredient.

Is your filling vegetarian?

Yes, our Dubai Chocolate Filling is suitable for vegetarians. Please note it contains milk, so it is not vegan. Always check the label for full ingredient information.

How should I store my Moosh products?

Store your jar at room temperature in a cool, dry place, away from direct sunlight and heat. No refrigeration is needed — refrigeration can harden the filling and affect the texture. Keep the lid sealed between uses for freshness.

What can I make with Dubai Chocolate Filling?

A lot. Spread it on toast, croissants, or pancakes. Fill your own homemade Dubai chocolate bars. Drizzle it over ice cream, yogurt, or oatmeal. Dip strawberries, pretzels, or fresh fruit. Stuff it into pastries, donuts, or crepes. Or eat it straight off the spoon.

What is kataifi, and what do I use it for?

Kataifi is finely shredded fillo dough. We sell it toasted and ready to use, so it has the signature golden crunch used in Dubai chocolate, kunafa, and other Middle Eastern desserts. It mixes easily with pistachio cream, chocolate, and syrups without clumping. We offer it in a 7.1 oz size and a 1 lb size.

Orders

Orders, shipping & returns

Can I cancel my order?

You can cancel your order before it ships at no penalty — just email us as soon as possible at info@mooshusa.com. If your order has already shipped, we are unable to cancel it, but you can review our Refund and Return Policy for any eligible issue.

What should I do if my jar arrives damaged?

Inspect your order as soon as it arrives. If it is damaged, defective, or incorrect, contact us within 7 days of delivery at info@mooshusa.com with your order number and a clear photo of the issue, including the product and packaging, and we will make it right.

Do you cover heat or melt damage?

Because our products contain chocolate and heat-sensitive ingredients, we do not cover heat or melt damage that happens during shipping, since temperature in transit is outside our control. We recommend bringing your order indoors promptly after delivery, especially in warm weather. See our Refund and Return Policy for details.

More

Wholesale & contact

Do you offer wholesale or bulk?

Yes. We offer volume pricing for retailers and for kitchens and makers, including our filling in bulk pails and toasted kataifi in 200g and 1 lb sizes. Visit our wholesale page or email info@mooshusa.com to apply.

How can I contact Moosh?

We love hearing from our customers. Email us at info@mooshusa.com or use our Contact page. To get a prompt response, please include your order number and clearly describe the issue.